Friday, 28 December 2012

Returns

How are you going at the sales?  The Millionaire on Heels has not purchased a thing yet.  I’m contemplating a weekend trip to the shopping centre, but I’m put off by the pretty much certain parking dramas ahead.  I have been doing a bit of online browsing.

The more you purchase, the more likely you will end with something you didn’t need, don’t like, or just plain doesn’t work.  Your ability to return the item will depend on where the item is purchased and what’s actually the problem.

Three common situations are:
  • Faulty goods
  • Change of mind
  • Overseas purchases

Faulty Goods

When an item you purchase in Australia is faulty, unsafe, or does not work or appear as it should, you have the right under Australian consumer law to a repair, replacement, or refund.  This applies to both online and bricks-and-mortar purchases.  You may need to show proof of purchase, such as a receipt or bank statement, lay-by statement, or stamped warranty card showing the place of purchase.

There are also protections in Australia against unfair contract terms – e.g., contracts you might sign when purchasing a mobile phone or internet plan.